At Qabbas Al Oud, we are committed to customer satisfaction and offer a flexible exchange and return policy that ensures a comfortable and safe shopping experience. First: Timeline: Customers have the right to request an exchange or return within two days (48 hours) of receiving the order. Second: General Conditions: The product must be in its original condition, unused, unopened, or undamaged. The product must be packaged in its original packaging and accompanied by the purchase invoice. The exchange and return policy does not include products that have been used, opened, or have damaged packaging. Third: Steps to Submit a Request: 1. Contact us via WhatsApp or email within the specified timeframe. 2. Provide us with the order number and clear photos of the product to be exchanged or returned. 3. The request will be reviewed and responded to within 24 hours. Fourth: Shipping Fees: The customer bears the shipping costs if the reason is not related to a store error. In the event of a store error (different/damaged product), we bear all costs. Fifth: Refunds: The amount will be refunded after the product is inspected and its condition confirmed. Returns will be made to the same payment method within 5-7 business days. We thank you for your trust in Qabas Al Oud Store, and we are always happy to serve you.
